Refund policy

Not happy with your purchase? Contact us within 30 days of delivery at cypressshores2015@gmail.com and we'll work with you.

Unopened and unused products in their original packaging may be returned for a refund of the item price. Because of the nature of beauty and skincare products, opened items cannot be restocked or resold.

If your order arrives damaged, defective, or incorrect, notify us within 14 days of delivery with your order number and a photo, and we will replace the item or refund you in full — your choice.

Return shipping costs are the customer's responsibility unless the item arrived damaged, defective, or incorrect. Refunds are issued to the original payment method within 5–10 business days of us receiving the return.